Returns policy

Last updated November 1, 2026

How cancellations, returns and refunds work for made-to-order furniture.

Made to order

Every 1Furniture UK piece is made after you order it, in the fabric, finish and size you choose. This policy explains how cancellations, returns and refunds work as a result.

Cancelling your order

You can cancel within 48 hours of placing your order for a full refund. Email or message us on WhatsApp with your order number. After 48 hours production begins, and the order can no longer be cancelled.

Change of mind after production starts

The 14-day right to cancel in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to goods made to your specification. Because each piece is built to your chosen fabric, finish and size, we cannot accept change-of-mind returns once production has begun. This does not affect your statutory rights.

Damaged, faulty or not as described

Please check your furniture when it arrives. If something is wrong:

• Note any visible damage on the delivery paperwork before the delivery team leaves.
• Contact us within 14 days of delivery with your order number and clear photos.
• We will repair, replace or refund the item. We arrange and pay for collection of any item we agree to replace or refund.

Your legal rights to a repair, replacement or refund for faulty goods remain in place.

Accessories and ready-made items

Items that are not made to order, such as accessories or in-stock pieces marked on the product page, can be returned within 14 days of delivery. Items must be unused and in their original packaging. You pay the cost of returning them unless they are faulty.

Refunds

We refund to the original payment method within 14 days of agreeing the refund.

Questions

Email hello@1furniture.co.uk or message us on WhatsApp and we will help.